Price Angels great gadgets price & service

Pre-Sale FAQ

1. Does PriceAngles.com match competitors pricing?
   Close

   Does PriceAngels.com match competitors pricing?

   Although it is not always possible to match the prices offered by our competitors, we would like the opportunity to win your business. On the product pages, there is a "report a lower price" link. Simply click on the link and enter the lower price you saw, and the source for the price then send it to us. We will try to match the price and if successful, let you know by e-mail.

   Prices considered for Price Match must be for IN STOCK products and available as a NEW item at a retail web based store, with full e-commerce functionality, a valid SSL certificate and credit card verification. Exact brands, packaging, items, model numbers and part numbers must match to qualify for Price Match requests. Most computer products are sold as Retail, OEM or Promotional products, and while they are often similar products, we cannot match prices on items with different packaging.

   As verification of competitors' pricing is done manually, please allow 1-3 business days for the Price Match process.

2. Is it safe to shop on-line at PriceAngels.com?
   Close

   Is it safe to shop on-line at PriceAngels.com?

   At PriceAngels.com, we guarantee your privacy and on-line shopping safety.

   We are secured by a Geotrust SSL certificate to ensure that your personal information is encrypted and secure when you communicate with PriceAngels.com. We do not store any credit card information. All billing information is processed by PayPal.com, an online bank owned by eBay considered trustworthy today.

   We occasionally send out email promotions and newsletters to our customers. And you can opt-in and opt-out here any time.

   We will never share your personal and private information with anyone, and any personal information collected by us is only used to properly process and deliver your order.

3. Can I choose shipping methods other than Hong Kong Post or EMS Express?
   Close

   Can I choose shipping methods other than Hong Kong Post or EMS Express?

   To keep shipping simple and efficient, PriceAngels offers regular air mail post and registered airmail post for a safe and economical delivery solution. For larger or urgent orders, customers are welcome to choose the EMS Express for faster delivery of products.

   We automatically upgrade larger orders to EMS Express for faster delivery. You may check the shipping option in your shopping cart for the word "EMS: free upgrade".

   Additionally, smaller orders can be upgraded to EMS Express with a nominal upgrade fee. You may choose to upgrade to EMS by changing the shipping option in the shopping cart. The upgrade fee is shown to you at the same time.

   How fast is EMS Express? While it generally takes 10 to 13 days for air mail delivery, EMS takes about 3 to 5 days for most countries (including the US). Please note that processing and packaging time still apply ( see the processing schedule below ).

   Countries that we can currently ship EMS packages to:
   

   Australia, Austria, Belgium, Cambodia, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Indonesia, Ireland, Italy, Japan, Luxembourg, Macau, Malaysia, Malta, Mongolia, New Zealand, North Korea, Norway, Papua New Guinea, Philippines, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, Thailand, U.K., U.S.A, and Vietnam.

   If your country is not listed, please contact us by e-mail to request for a custom EMS quotation.
4. Do you offer any shipping discount on multiple products purchased?
   Close

   Do you offer any shipping discount on multiple products purchased?

   PA offers site-wide free shpiping so you pay nothing on shipping at all. We do offer free EMS upgrades for larger orders for faster delivery. For details about EMS please refer to question #3 above.
5. Is there any discount for bulk/volume purchases?
   Close

   Is there any discount for bulk/volume purchases?

   There are two ways to enjoy the bulk/volume purchase discount:

   1) PriceAngels offers volume purchase discount for customers who buy in bulk (10+ pieces for a single product). Please note the following discount rates are based on the original prices of each item. That means, during promotions, discounts are applied against original prices, not against sale prices.

   To see the volume discounts for a product, simply click the "Buy 3+ and Save " tab on the product's page. Here's an example:

   

   To enable bulk discounts, use coupon code: BULKRATE during checkout.

   Note: when the bulk purchase code is in use, item prices will automatically include shipping fees and discounts will be displayed just above your grand total.

   2) Alternately, if your order exceeds $1000 before shipping, please feel free to send all wholesale questions to Sales@PriceAngels.com

6. Does PriceAngels.com handle International orders?
   Close

   Does PriceAngels.com handle International orders?

   Yes, we ship worldwide at no additional charge.

   Please note that our shipping estimates are all based on the USPS for customers in the United States. So please allow a few extra days for delivery if you're ordering from outside the United States.

Post-Sale FAQ:

1. What is my order status? And how long will it take to process my order?
   Close

   What is my order status? And how long will it take to process my order?

   Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number (when available) for your order.

   You can obtain your order status directly at http://www.priceangels.com/viewOrderLogin.action

   with your order numberand e-mail address.

   Your order goes through several steps before reaching your door. Here are those steps:

   Step 1 (1-3 days): Products are collected from our suppliers. Step 2 (<1 day): Order waits to get packaged. Step 3 (1 day): Order is packaged. Step 4 (10-13 days): Order is enroute via Hong Kong Post.

   }

   Overall Delivery Time: 12 to 17 days.

2. How do I cancel my order?
   Close

   How do I cancel my order?

   You may request a cancellation of your order using our order tracking service, and selecting the "Cancel Order" option, provided your order has not already been shipped.

   Once an order has been shipped, you cannot cancel your order, but you may return unused and unopened items to us postmarked within 30 days of ordering. In that case we will refund you the product price excluding all shipping fees.

   Please do not request cancellation of an order by e-mail as we may not receive the request in time to stop the order. Refunds are sent to your payment account with a PayPal refund transaction ID.

3. How long does it take for back ordered items to get sent?
   Close

   How long does it take for back ordered items to get sent?

   Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.

   For items that are backordered, you will receive periodic reminders of back ordered items and you may cancel any outstanding back orders with us.

   Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as batteries or memory cards with similar specifications). These notes are posted on the product pages.

4. How do I get an Return Merchandise Authorization (RMAs) from PriceAngels.com?
   Close

   How do I get an Return Merchandise Authorization (RMAs) from PriceAngels.com?

   While we strive to provide you with quality goods (we do a quality check on most items), due to the sheer volume of products, we might miss something out at times, and you might get a defective product. In such a case, you are requested to ask for a replacement, and on return of the product, you will be shipped a replacement (see Question #6 When will a replacement be sent).

   Defective products are exchanged within 30 days of delivery. All you have to do is to visit our online tracking site at http://www.priceangels.com/viewOrderLogin.action and select the order replacement option.

   For all returns, please contact us for reimbursement details.

   After 30 days from delivery the return shipping costs (both ways) will be the sole responsibility of the customer. We will still try to exchange your defective products for a brand new one where possible.

5. Can I use the PriceAngels receipt, obtained from online tracking, for product warranties?
   Close

   Can I use the PriceAngels receipt, obtained from online tracking, for product warranties?

   PriceAngels receipts are good for all manufacturers｡ｯ warranties. You can get a copy at http://www.priceangels.com/viewOrderLogin.action.

6. When will a replacement be sent?
   Close

   When will a replacement be sent?

   Replacements are treated the same way as that of new orders -- they typically arrive in 10 to 13 days. If a product needs to be returned for replacement, the replacement is sent after receiving the returned item.

7. How are warranties handled?
   Close

   How are warranties handled?

   Repairs on defective merchandise are handled by the manufacturers and not by PriceAngels, unless otherwise indicated.

   If any item arrives damaged due to shipping, immediately contact the carrier. Keep all shipping materials and contact us immediately.

8. Can I add an item to my order?
   Close

   Can I add an item to my order?

   Yes, but you need to add it before your order is being packaged for shipment, and the order may be delayed by 1 or 2 days for adding the new items.

9. If I do not receive my order number, what should I do?
   Close

   If I do not receive my order number, what should I do?

   Please contact us by the e-mail addresses shown immediately below this question.

   As soon as your payment is cleared, you should receive an email automatically from our server confirming the order with an order tracking number. If you're not receiving order confirmation or status emails from PriceAngels, your ISP or email software might be blocking PriceAngels's emails, thinking (mistakenly!) that our email is spam. In this case please check your SPAM/JUNK e-mail folders.

10. How to contact PriceAngels?
    Close

    How to contact PriceAngels?

    We are always ready to assist you to the best of our abilities, and we understand the importance of addressing your questions and concerns in the most efficient manner.

    We will try to give you a reply within 24 hours. Please allow a day or two for a reply during busy times. Please remember to check your SPAM/JUNK folders if a reply does not get to you after a long period of time.