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Return Policy

Generally Policy

These are Priceangels.com ’s Standard Return Policies applicable only to products purchased by you directly from the Priceangels.com website.

All products can be requested for Return Merchandise Authorization within warranty of return. Click here to browse product warranty.

All returns must require a Return Merchandise Authorization. Click here to request RMA and get Authorization.

Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:

Any product not purchased from Priceangels.com

Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product

Any product from which the posted code has been removed from its packaging

Any product that exhibits physical damage

Any product for which you have submitted a mail-in rebate

The RMA Process & Three Easy Steps:

  1. Get RMA Authorization after you submit a RMA request by visiting RMA request in My Account.

    RMA request should include the below information: Order ID, SKU, quantity ,the reason of sending back and post images, choose replacement or refund money and other your related concern.

  2. Ship the return goods after you get the RMA authorization.

    Once you ship return goods, please note the return item must be with original packing, accessories and shipping address from Priceangels.com customer service center together with RMA authorization.

    Note: please return it to us with cheaper shipping way. Such as Standard Airmail or Postal services. Priceangels.com won’t take any responsibility for any missing return shipment.

  3. Get the replacement or Refund.
    Priceangels.com will arrange for resend or refund upon receiving your return package after we got returned items and confirm the problem within 3 working days.

Return DOA (Dead on Arrival) Item

Any products dead on arrival can be replaced or refunded as soon as the defectiveness is confirmed or returned item is received.

But items in followings situations are not included:

  1. Incorrect usage or customer caused or destroyed item.
  2. Item delivered more than 5 days after problem is reported.
  3. More than 30 days after shipment if the delivery date is not traceable.

In this case, please kindly provide us with proofs as below:

The photos of original Priceangels.com package with front and back sides

The photos or video of the defective item(s)

The photos, video or screenshot showing the mal-function of the defective item(s)

In a DOA Situation: a reimbursement for return shipping fees is available, provided that:

Return the item(s) by ordinary mail (the cheapest way) with tracking number to the returning centre; If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the returned items.

We will cover the actual return postage with coupon code once we receive the item. The return shipping fee is covered if it costs less than 35% of the defective item(s) value .and also less than $40 (USD)

Return Defective Item

We have a strict testing process to ensure that your ordered products are functionally correct before they are packed and sent to you. If your product (Incorrect usage or customer caused excluded) was defective when you received it. Please refer to the following return policy.

Within 90 days (from the date of shipment)

Policy: Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item's price up to a maximum of $40.

Details: The products get damaged (physical damages and damages caused by incorrect usage excluded) within 90 days after shipments (The order shipment date and order notification are provided to you by email). Customer may mail the products back to us. Full refund or replacement will be provided after returned item was received and confirmed.

Note for return:

Return the item(s) by ordinary mail (the cheapest way) with tracking number to the returning center; If the mail service with tracking number costs more, you may choose the one without tracking, please be sure to keep the shipping receipt with you after return. We will process for you upon receiving the returned items.

The return shipping fee is less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our Customer Services department for further confirmation.

- After 90 days and within 150 days from shipment Policy: Upon being returned, the defective item will only be replaced. Return shipping fee will be sole responsibility of customer.

Detail:If the product turns out to be defective after 90 days and within 150 days from shipment, Customer may mail the products back to us. We will still try to exchange your defective products for a brand new one where possible. Please notice that the return shipping fees will be on your sole responsibility, we will pay all the necessary shipping fees for the replaced products that we ship to you.

- After 150 days from shipment Policy: Upon being returned, the defective item will be forwarded to the factory for repair. The shipping fee both ways will be covered by customers.

Detail: Should the item become defective after 150 days from shipment, customers will still be allowed to send the unit back to us. We will help forwarding the item to the manufacturer for repairing or replacement until the product arrives at our warehouse, the shipping fee both ways have to be covered by customers. Any cost incurred during the process will be at customer’s expense as well.

After returning the defective product, please kindly provide us with proofs as below:

Photos of the front and back of the packaging envelope or box

Partial shipment sticker (if applicable)

Photo, video, screenshot, or description of the defective item

All customers should contact us by Customer Service Express before returning any item(s)/product(s).

Return Wrong Received

If the item you received is completely different from the one you ordered, please contact us via our Customer Service Express and provide us the picture proof of the error.

If return is necessary, replacement or refund will be issued to you once returned parcel was received. Please be sure that the wrong item you returned is in the original package and the merchandise is in the same condition.

For the wrong item, if you are able to find a use of it and prefer to keep it, you may suggest us and we will offer you a certain discount for buying it.

After receiving the wrong product, please kindly provide us with proofs as below:

The photos or video of the incorrect item(s)

The photos, video or screen shot showing the mal-function of the defective item(s)

Return Unsatisfied Products

If you are not happy for any reason with your purchase, then just return it within 10 days of receipt for a full refund or an exchange. We can refund when we get the item, and the refund will exclude actual shipping fees already incurred. And please make sure the items you send back to us is in the original packaging, and the merchandise is in the same condition.

Product-Specific Return Policies

Although we have a very flexible return policy on most of the items we sell, there are some exceptions. Some items (such as cell phones, Laptop or some large electronics) may have special returns policies according to the product description in our site.

Parts of products are provided with a specific period manufacturer's warranty, this warranty is offered directly by the manufacturer. Should the item become defective within the manufacturer's warranty period (physical damages and damages caused by incorrect usage excluded), customers may send the unit back to our returning center. Priceangels.com will help forwarding the item to the manufacturer for repair or replacement, and will look after the progress. The customer will need to cover shipping fees both ways.

This specific return policy applies to some certain items. Please refer to the item(s)/product(s) description section for further detail before making any orders for these products.

Important Notes

  1. Refunds can be taken as cash through PayPal or Priceangels.com coupon. Coupon is always for the full refund price without additional fees and (doesn't have time limits. Full PayPal cash refunds can only be issued within 90 days of order placement. Customers are responsible for all PayPal fees (if any) issued after 90 days of order placement.
  2. If possible, please make sure you have checked the package contents before you sign for it. In case of damage or empty, please refuse to accept it and contact us. Once you sign for the item, you are signing acceptance of the integrity of all products as is and CANNOT refute the charges for the empty package.
  3. Please use the cheapest way to ship the item(s) back. Courier services such as EMS, UPS, FedEx , TNT, DHL etc are NOT eligible for return shipping fee reimbursements.
  4. Please remember to include a note in your package indicating the following details:
    your order number and RMA number ;
    SKU numbers returned and quantity;
    a short description of the problem(s) of the defective item(s). This note will help expediting the processing time for you.
  5. If the warrant period/return policy in a specific product detail page is different from the policy above, please follow the product detail page one. Please note that some of our items are non-replaceable or non-refundable.
  6. Pricenangels.com reserves the right to make changes and/or improvements to this policy. Any changes will be updated on the forum/Policy Page/HELP section to keep the customers informed.
  7. If there are any further inquiries, please contact our Customer Services Express for more information.
Note:

* If your product is dead on arrival and the package takes longer (more than 30 days) to reach you, please contact us and offer the available proof of the delivery date within 5 days, we will then process for you according to the policy.

*During the rush season (such as Christmas) and holidays (including unforeseen delays) the warranty period will be extended

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